Question 1

How do I postpone or cancel my IELTS test?

Accepted Answer

Contact the test centre where you booked your test if you need to postpone or cancel.
If you cancel or postpone your test more than 5 weeks before the test date, you will receive a refund minus an administration fee.
If you cancel or postpone your test within 5 weeks of your test date, you will be charged the full fee unless you have a serious medical reason for needing to cancel or postpone it.
If you provide a medical certificate within 5 days of your test date, you will receive a refund minus the local administrative cost.

Question 2

What to do if I am late to my test due to situations beyond my control?

Accepted Answer

If you experience difficulty on a test day, please inform the test centre immediately. The test centre may offer you a test on the next available test date.

Question 3

What can I do if I am absent or sick on the day of my IELTS test?

Accepted Answer

If you can't attend your IELTS test due to a serious medical condition, you can provide a medical certificate within 5 days of your test date to receive a refund minus the local administrative cost. If you are absent on the test day with no prior notice, you will lose your full test fee.

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